It is a very busy practice with the phones ringing all the time. The receptionist is very busy but has a smile for you when you arrive. Dr Lane is very professional and knowledgeable. He know what he is doing and listens to what you say.
Could be improved: The premises could do with some renovation but that is only secondary to the excellent medical service that is provided.
Dr Lane said all ok I just walked in with referral and Gemma his receptionist said he was very busy but would see what she can do. Dr Lane had a cancellation and I was able to see him. Dr Lane is very busy and I was lucky to see him.like to thank Gemma and Dr Lane
Dr. Phillip Lane is a great dermatologist.
Very friendly and great to talk to.
Could be improved: Receptionist is absolutely rude - Grumpy, and got hung up on whilst still speaking to her about my appointment.
That Receptionist really needs Customer Service Skills! Considering going elsewhere due to that rude receptionist.
Great dermatologist genuinely cares about the wellbeing of patients.
Could be improved: Receptionist is very arrogant and rude, would make me consider going twice
Could be improved: rude arrogant dis respectful receptionist..really..no idea how to deal with the public..should not be in that position
I have been seeing Dr. Lane for almost a decade. He is the best doctor I have ever seen. Genuinely cares about his patients health and wellbeing.
I had such bad acne and now my face is so clear! thanks dr.
Dr Lane is most approachable, decisive and effective with treatment. His preoffessional maner is efficient but personable. To be recommended.
Very professional - the definition of what doctor should be.
The old house & receptionist may need renovations.
I have been seeing Dr Lane for nearly 20 years. Absolutely recommend.
Really listened to what I was saying and understood the complaint. Very helpful, would recommend to others.