359 Albion Street,, Brunswick
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Patient Reviews


General score
12 reviews

  • Punctuality
  • Attention
  • Facilities
Location: Private practice Acne

It is a very busy practice with the phones ringing all the time. The receptionist is very busy but has a smile for you when you arrive. Dr Lane is very professional and knowledgeable. He know what he is doing and listens to what you say.
Could be improved: The premises could do with some renovation but that is only secondary to the excellent medical service that is provided.

Location: Private practice Mole on foot

Dr Lane said all ok I just walked in with referral and Gemma his receptionist said he was very busy but would see what she can do. Dr Lane had a cancellation and I was able to see him. Dr Lane is very busy and I was lucky to see to thank Gemma and Dr Lane

Location: Private practice Skin

Dr. Phillip Lane is a great dermatologist.

Very friendly and great to talk to.
Could be improved: Receptionist is absolutely rude - Grumpy, and got hung up on whilst still speaking to her about my appointment.

That Receptionist really needs Customer Service Skills! Considering going elsewhere due to that rude receptionist.

Location: Private practice Cystic acne

Great dermatologist genuinely cares about the wellbeing of patients.
Could be improved: Receptionist is very arrogant and rude, would make me consider going twice

Location: Private practice skin cancer

great doc..
Could be improved: rude arrogant dis respectful idea how to deal with the public..should not be in that position

Location: Private practice Acne, eczema, rosacea (other)

I have been seeing Dr. Lane for almost a decade. He is the best doctor I have ever seen. Genuinely cares about his patients health and wellbeing.

Location: Private practice

I had such bad acne and now my face is so clear! thanks dr.

Location: Private practice

Dr Lane is most approachable, decisive and effective with treatment. His preoffessional maner is efficient but personable. To be recommended.

Location: Private practice

Very professional - the definition of what doctor should be.

Location: Private practice

The old house & receptionist may need renovations.

Location: Private practice

I have been seeing Dr Lane for nearly 20 years. Absolutely recommend.

Location: Private practice

Really listened to what I was saying and understood the complaint. Very helpful, would recommend to others.

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