FAQ - Doctoralia.com.au

  1. How to submit an opinion about a doctor?

    If you like to add an opinion about a doctor, use the button Add opinion, which can be found in every doctor's profile. Choose rating (number of stars), write the justification and click the Add opinion button. Your opinion will not be displayed in the portal immediately. It will be first sent to our moderation section and displayed in the doctor's profile only after its content is accepted by the moderator. Before you rate a doctor it is essential that you become familiar with the Terms and Conditions. Remember also that only registered users may post their opinions.

  2. I want to rate a doctor, but his profile is not in the portal.

    If you cannot find the doctor you would like to rate in our portal, try the possibility of creating the profile. Clink the link: https://www.doctoralia.com.au/doctor-add, and then fill in the data you know. Remember that the profile will be published only after verification by the moderator. Only then it will be possible to add opinions about them.

  3. Why does it happen that previously accepted opinions about a doctor are then deleted?

    Next to every opinion there is a "Report abuse" button. It may be used by every user, also a doctor, who believes that a given opinion is incorrect or contrary to the Terms and Conditions. Such report is sent to the moderator, who contacts the author of the opinion requesting a detailed description of the situation in question as well as the information about the time and place of the visit. The author of the opinion has 7 days to send us their explanations. If the latter are sent, the procedure continues and the explanations are forwarded to the person reporting the abuse. However, if the author of the statement does not take a position towards the reported abuse, then the opinion is deleted from the portal, because there is no possibility of verifying its validity. Such action is motivated by care for the reliability of the published statements and aims at preventing the posting of untrue contents in the portal.

  4. I have added a rating/profile of a doctor, however, they are not visible in the portal.

    Every change (new opinion, new doctor's profile, data update in a doctor's profile), is sent to our moderation unit before it is published in the portal. the moderator has by default 48 hours for acceptance or rejection of the introduced changes. In the situation, when many changes are introduced, this time may be longer. We kindly ask you for your patience. You will be informed by e-mail as soon as the change you have introduced is examined by the moderator.

  5. How can I add a doctor's profile?

    Before you create a new doctor's profile, use the browser and make sure that it has not been added earlier. If you cannot find the searched doctor, use the possibility to add them. The instruction how to do it you can find here

  6. The doctor's data is out-of-date. How can I correct it?

    The data in the doctor's profile may be updated individually using the "Correct data" button, which is found at every doctor's profile. Remember that the updated data will not be seen in the portal immediately. Firstly they will be sent to our moderation unit and published only after the acceptance of the moderator.

  7. Can I delete the opinion about a doctor that I posted?

    if, for whatever reason, you wish to delete a posted comment, use the link "Report abuse", which is found next to each rating. In the content of the report write that you would like to delete your rating. After the verification of your report by the moderator, you will receive an e-mail with the information that the rating has been deleted.

  8. By mistake I marked the wrong number of stars. How can I change that?

    Anytime you can change the number of stars you gave to the doctor. Remember, after You change the number of stars you need to click the "Edit opinion" button. As soon as your case is checked by our moderator you'll get a message .

  9. The moderator has changed the number of stars next to my opinion. Why?

    The moderator has the right to change the rating, that is the number of stars, when they decide that the content of the opinion does not correspond with the awarded number of stars or when the given justification is insufficient for such rating. There also happen to appear general opinions, which do not make clear, if their authors were really the patients of the doctor in question. In such case the moderator may also change the rating. If you believe that your rating was changed incorrectly, use the link "Report abuse", which is found next to every rating. In the content of the report write the justification for the rating, i.e. the number of stars, you consider correct.

  10. I would like to edit a posted opinion. How can I do that?

    You can edit a comment that you posted before. If you want to change it (for any reason) use the "Edit opinion" link below. As soon as you case is checked by our moderator you'll get a message. If the changes don't get accepted by our moderator try again following the rules.

  11. What does it mean that a profile is verified?

    The profiles of the doctors who have created an account in the portal and confirmed their data is marked as verified. Doctors who have a verified profile may i.e. independently fill in the information about themselves, e.g update the address of their medical practice or provide a phone or e-mail contact. Additionally, they may respond to opinions posted in their profiles by the patients. If you are a doctor and wish to learn about more benefits of a verified profile, contact us: contact-aus@docplanner.com

  12. How can I change the signature under an opinion?

    Unfortunately, there is no such possibility

  13. What does the confirmation of the registration entail?

    Registration is confirmed by clicking the activation link which is sent by e-mail after the completion of the registration. Clicking the link automatically activates the account.

  14. I have not received the e-mail with a link to activate my account.

    Check the SPAM folder in your mailbox. Often automatic messages are sent to this folder and this is most likely what may have happened in this case.

  15. I do not want to receive notifications about new opinions. How can I close them?

    In order to disable notifications about new opinions in the doctor's profile, the doctor needs to be deleted from the list of monitored doctors. In order to do that, log in at your account, go to the subpage "Settings" and then click “Monitored”.Next to the surname of the doctor to whom the unwanted notifications refer, disable the option “Send notifications by e-mail”. In a similar way you may disable notifications about a clinic.

  16. How can I delete my account?

    If you wish to delete your account, log in, and then go to account settings. There you will find the link that will enable you to delete it.

  17. I cannot log in to my account / I do not remember my password

    Above all, make sure that the provided e-mail address is the one you used in the registration. Then use the password reminding function. To your e-mail address you will be sent further instructions, which will enable you to log in.

  18. What is the function of the "Report abuse" button?

    The button "Report abuse", which is found next to each comment, serves to inform the moderator about every incorrectness in the opinion. Use this button, if you come across an opinion, which is contrary to the Terms and Conditions or when you are the author of this opinion and wish to change it or delete it.